{% extends "base.html" %}

{% block title %}Support Tickets{% endblock %}

{% block content %}
<section class="panel">
    <h1>Support Tickets</h1>
    <p>Erstellen und verfolgen Sie Ihre Supportanfragen.</p>
</section>

<section class="ticket-layout">
    <form method="post" class="ticket-form">
        <h3>Neues Ticket</h3>
        <input type="text" name="title" placeholder="Titel" required>
        <select name="priority">
            <option>Normal</option>
            <option>Hoch</option>
            <option>Kritisch</option>
        </select>
        <textarea name="description" rows="5" placeholder="Beschreibung" required></textarea>
        <button type="submit">Ticket erstellen</button>
    </form>

    <div class="tickets">
        {% for item in tickets %}
        <article class="ticket">
            <h3>{{ item.title }}</h3>
            <p><strong>Status:</strong> {{ item.status }} | <strong>Prioritaet:</strong> {{ item.priority }}</p>
            <p>{{ item.description }}</p>
            {% if item.admin_response %}
            <p><strong>Admin Antwort:</strong> {{ item.admin_response }}</p>
            {% endif %}
            <small>{{ item.created_at }}</small>
        </article>
        {% else %}
        <article class="ticket"><p>Keine Tickets vorhanden.</p></article>
        {% endfor %}
    </div>
</section>

<style>
.panel { margin-bottom: 1rem; }
.ticket-layout { display: grid; grid-template-columns: 320px 1fr; gap: 1rem; }
.ticket-form, .ticket { background: #fff; border: 1px solid #d8e1e8; border-radius: 14px; padding: 1rem; }
.ticket-form { display: grid; gap: 0.6rem; align-self: start; }
input, select, textarea { width: 100%; border: 1px solid #c9d8e3; border-radius: 10px; padding: 0.55rem; font: inherit; }
button { border: 1px solid #0a4c74; background: linear-gradient(120deg, #0c5a86 0%, #08486c 100%); color: #fff; padding: 0.5rem 1rem; border-radius: 999px; font-weight: 700; }
.tickets { display: grid; gap: 0.8rem; }
.ticket p { margin-top: 0.3rem; }
.ticket small { color: #6f8798; }
@media (max-width: 960px) { .ticket-layout { grid-template-columns: 1fr; } }
</style>
{% endblock %}